Rat and rodent control in Singapore

Inside your home or a common area?

• Inside your unit or private area: send us the details for assessment.
• HDB void deck, public drain, bin centre or park: report it through OneService.
• Condo corridor, bin area, garden or car park: notify the managing agent or MCST. Residents should not arrange work on shared property without their authority.
• Restaurant or food premises: see F&B pest control.

Signs to share safely

Signs include sightings, droppings, gnaw marks, damaged food packaging, nesting material, tracks and repeated noises in a ceiling or wall. Send a photo or short video, a close view of the sign, a wider view of the area and any possible entry route, and tell us when and how often it happens.

Do not touch a live or dead animal, droppings or an unfamiliar device to get a photo, and keep children and pets away from the area. Our home pest photo checklist covers what is safe to photograph.

How the control plan is set

There is no standard approach for every home. After checking the accessible signs and areas, we quote the control method, included areas, checks or follow-up, your responsibilities and exclusions. Work can start once the findings support it and you have agreed the scope. Roof spaces, false ceilings, private drains, rubbish-chute routes and external areas may have access or ownership limits.

Tell us whether you are the owner, tenant, landlord or authorised representative, and about children, pets, aquariums, previous control work or existing devices. Do not move or open a control device unless the written instructions say so.

Entry routes and repairs

Rodents can return while food, water, waste, shelter or entry routes remain. We may advise on protecting food and pet food, containing waste, reducing clutter and closing accessible gaps. Repairs and work on shared structures stay with the owner, landlord, MCST or another contractor. Rodent activity does not automatically mean a home is dirty.